http://tags.library.upenn.edu/project/24799 PennTags Feed http://tags.library.upenn.edu/makerecord/project/24799 http://tags.library.upenn.edu/makerecord/project/24799 http://tags.library.upenn.edu/makerecord/url/25170 http://tags.library.upenn.edu/makerecord/url/25170 http://tags.library.upenn.edu/makerecord/url/26421 http://tags.library.upenn.edu/makerecord/url/26421 <font size="2">Author(s):Grace Saw, Wai Wai Lui, Fei Yu<br /> Journal:Library Management<br /><abbr title="Digital Object Identifier.">DOI</abbr>: 10.1108/01435120810844649</font> http://tags.library.upenn.edu/makerecord/url/21901 http://tags.library.upenn.edu/makerecord/url/21901 David W. Lewis<br />Dean of the IUPUI University Library http://tags.library.upenn.edu/makerecord/url/25166 http://tags.library.upenn.edu/makerecord/url/25166 The paper presents a model for academic libraries for the next 20 years. The parts of the model are: 1.) Complete the migration from print to electronic collections; 2.) Retire legacy print collections; 3.) Redevelop the library space; 4.) Reposition library and information tools, resources, and expertise, and 5.) Migrate the focus of collections from purchasing materials to curating content. The interactions of the parts of the model and organizational issues for implementation are explored. http://tags.library.upenn.edu/makerecord/url/26417 http://tags.library.upenn.edu/makerecord/url/26417 <p>STRATEGY &amp; LEADERSHIPjVOL. 36 NO. 2 2008 </p><p>Robert Allio&nbsp;</p> http://tags.library.upenn.edu/makerecord/url/25162 http://tags.library.upenn.edu/makerecord/url/25162 This is the article I referred to in our meeting today. <br />This and the next issue of library management are about change management http://tags.library.upenn.edu/makerecord/url/24281 http://tags.library.upenn.edu/makerecord/url/24281 http://tags.library.upenn.edu/makerecord/url/31674 http://tags.library.upenn.edu/makerecord/url/31674 <p>Stumbled upon this after reading this: http://tags.library.upenn.edu/makerecord/url/31645</p> <p>&nbsp;</p> http://tags.library.upenn.edu/makerecord/url/26419 http://tags.library.upenn.edu/makerecord/url/26419 http://tags.library.upenn.edu/makerecord/url/38006 http://tags.library.upenn.edu/makerecord/url/38006 <p>Conducting a user-centered information needs assessment:<br />the Via Christi Libraries&rsquo; experience*<br />Cathy M. Perley, PhD; Camillia A. Gentry, MLS; A. Sue Fleming, MLS; Kristin M. Sen, MLS<br />See end of article for authors&rsquo; affiliations. DOI: 10.3163/1536-5050.95.2.173</p> <p>&nbsp;</p> <p>Source: Journal of the Medical Library Association [1536-5050] Perley yr:2007 vol:95 iss:2 pg:173 -181</p> http://tags.library.upenn.edu/makerecord/url/31676 http://tags.library.upenn.edu/makerecord/url/31676 <p>Enabling Federated Search with<br />Heterogeneous Search Engines</p> http://tags.library.upenn.edu/makerecord/url/20283 http://tags.library.upenn.edu/makerecord/url/20283 http://tags.library.upenn.edu/makerecord/url/26416 http://tags.library.upenn.edu/makerecord/url/26416 <p>Stephen Denning</p><p>STRATEGY &amp; LEADERSHIPjVOL. 36 NO. 2 2008 </p> http://tags.library.upenn.edu/makerecord/url/20293 http://tags.library.upenn.edu/makerecord/url/20293 <font size="2"> Harvard University's Library Digital Initiative (LDI)</font> http://tags.library.upenn.edu/makerecord/url/38042 http://tags.library.upenn.edu/makerecord/url/38042 <div class="toc"> <div class="header"> <h3 class="inline">Title:</h3> <p class="inline">&nbsp;LibQUAL+TM as transformative experience</p> </div> <h3 class="inline">Author(s):</h3> <p class="inline">Tom B. Wall</p> <h3 class="inline">Journal:</h3> <p class="inline">Performance Measurement and Metrics</p> <h3 class="inline">Year:</h3> <p class="inline">2002&nbsp;</p> <h3 class="inline">Volume:</h3> <p class="inline">3&nbsp;</p> <h3 class="inline">Issue:</h3> <p class="inline">2&nbsp;</p> <h3 class="inline">Page:</h3> <p class="inline">43 - 48</p> <br /> <h3 class="inline"><abbr title="Digital Object Identifier.">DOI</abbr>:</h3> <p class="inline">10.1108/14678040210440928</p> <h3 class="inline">Publisher:</h3> <p class="inline">MCB UP Ltd</p> </div> http://tags.library.upenn.edu/makerecord/url/20287 http://tags.library.upenn.edu/makerecord/url/20287 http://tags.library.upenn.edu/makerecord/url/20285 http://tags.library.upenn.edu/makerecord/url/20285 http://tags.library.upenn.edu/makerecord/url/31588 http://tags.library.upenn.edu/makerecord/url/31588 <p>Good example of planning process and annual renewal</p> http://tags.library.upenn.edu/makerecord/url/38316 http://tags.library.upenn.edu/makerecord/url/38316 http://tags.library.upenn.edu/makerecord/url/38343 http://tags.library.upenn.edu/makerecord/url/38343 http://tags.library.upenn.edu/makerecord/url/26758 http://tags.library.upenn.edu/makerecord/url/26758 <span style="font-size: 11pt; font-family: 'Calibri','sans-serif'">Some space-planning quotes for STM libraries - MB<br /></span> http://tags.library.upenn.edu/makerecord/url/23044 http://tags.library.upenn.edu/makerecord/url/23044 How people use the internet, libraries, and<br />government agencies when they need help<br />DECEMBER 30, 2007 http://tags.library.upenn.edu/makerecord/url/38043 http://tags.library.upenn.edu/makerecord/url/38043 <h3 class="inline">itle:</h3> <p class="inline">&nbsp;Probing user perceptions of service quality: using focus groups to enhance quantitative surveys</p> <h3 class="inline">Author(s):</h3> <p class="inline">Gwyneth H. Crowley, Charles L. Gilreath</p> <h3 class="inline">Journal:</h3> <p class="inline">Performance Measurement and Metrics</p> <h3 class="inline">Year:</h3> <p class="inline">2002&nbsp;</p> <h3 class="inline">Volume:</h3> <p class="inline">3&nbsp;</p> <h3 class="inline">Issue:</h3> <p class="inline">2&nbsp;</p> <h3 class="inline">Page:</h3> <p class="inline">78 - 84</p> <p>&nbsp;</p> <h3 class="inline"><abbr title="Digital Object Identifier.">DOI</abbr>:</h3> <p class="inline">10.1108/14678040210429973</p> <h3 class="inline">Publisher:</h3> <p class="inline">MCB UP Ltd</p> http://tags.library.upenn.edu/makerecord/url/26420 http://tags.library.upenn.edu/makerecord/url/26420 Library Management<br />Vol. 29 No. 1/2, 2008<br />pp. 29-40 http://tags.library.upenn.edu/makerecord/url/31892 http://tags.library.upenn.edu/makerecord/url/31892 <p>From Lorcan Dempsay's Blog:</p> <p><span class="entrydate">August 22, 2008</span> <span class="gray">&nbsp;&bull;&nbsp;</span> <span class="headlabel">Categories: </span> <span class="categories"> <a href="http://orweblog.oclc.org/archives/cat_analytics_and_measurement.html">Analytics and measurement</a> , <a href="http://orweblog.oclc.org/archives/cat_marketing.html">Marketing</a> </span></p> <p>I was interested to come across the Service Level Definitions page at the Library at the London School of Economics.</p> <blockquote>Additionally, we have a number of Service Targets which we monitor on a monthly or termly basis. You can see our general service standards and the full results for our service targets for the academic year to date <a href="http://www.lse.ac.uk/library/SLDs/OurServiceStandards.htm">here</a>. We have put a few interesting facts for last month opposite. [<a href="http://www.lse.ac.uk/library/SLDs/SLDsHome.htm"> Service Level Definitions</a>]</blockquote> http://tags.library.upenn.edu/makerecord/url/24781 http://tags.library.upenn.edu/makerecord/url/24781 Excellent description of how to build a strategic databank for both strategic planning and internal management http://tags.library.upenn.edu/makerecord/url/31645 http://tags.library.upenn.edu/makerecord/url/31645 http://tags.library.upenn.edu/makerecord/url/25745 http://tags.library.upenn.edu/makerecord/url/25745 U Penn Almanac series archive http://tags.library.upenn.edu/makerecord/url/25262 http://tags.library.upenn.edu/makerecord/url/25262 The Campaign for America&rsquo;s Libraries<br />@ your library&trade; http://tags.library.upenn.edu/makerecord/url/28264 http://tags.library.upenn.edu/makerecord/url/28264 http://tags.library.upenn.edu/makerecord/url/23271 http://tags.library.upenn.edu/makerecord/url/23271 http://tags.library.upenn.edu/makerecord/url/37992 http://tags.library.upenn.edu/makerecord/url/37992 http://tags.library.upenn.edu/makerecord/url/25261 http://tags.library.upenn.edu/makerecord/url/25261 http://tags.library.upenn.edu/makerecord/url/20284 http://tags.library.upenn.edu/makerecord/url/20284