From Lorcan Dempsay's Blog:

August 22, 2008  •  Categories: Analytics and measurement , Marketing

I was interested to come across the Service Level Definitions page at the Library at the London School of Economics.

Additionally, we have a number of Service Targets which we monitor on a monthly or termly basis. You can see our general service standards and the full results for our service targets for the academic year to date here. We have put a few interesting facts for last month opposite. [ Service Level Definitions]