Kramer, Joel. "Lessons I’ve learned after a year running MinnPost." Nieman Journalism Lab. March 19, 2009.

This anecdotal article by Joel Kramer provides insight into some of the challenges to professional online journalism. His brief and readable story of running the online news site, MinnStar, addresses issues such as user commentary, video integration, and start-up costs.

Kramer's most important point for my thesis is his process of screening user commentary with volunteer moderators. As he puts it, "We took plenty of heat from web-savvy readers for this decision. But as readers have watched the quality of comment on respected sites that don’t require real names, many are now grateful for our approach. Recently we published our 7,000th comment. Some sites with looser standards appear to be reconsidering their no-holds-barred policies." This MinnStar policy may or may not be forward thinking, but it is an example of one version of user interaction with news sites. MinnStar doesn't use citizen journalism the way, say, TalkingPointsMemo, does, but according to Kramer, they are exploring possibilities. This demonstrates the lack of an industry standard for harnessing citizen journalists, but emphasizes the growing awareness for policies and methods for intertwining professional quality journalism and usergenerated content.