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itle:

 Probing user perceptions of service quality: using focus groups to enhance quantitative surveys

Author(s):

Gwyneth H. Crowley, Charles L. Gilreath

Journal:

Performance Measurement and Metrics

Year:

2002 

Volume:

Issue:

Page:

78 - 84

 

DOI:

10.1108/14678040210429973

Publisher:

MCB UP Ltd

belongs to Strategic Planning project
tagged academic_libraries focus_groups libqual strategic_planning by nrose ...on 07-JAN-09

Title:

 LibQUAL+TM as transformative experience

Author(s):

Tom B. Wall

Journal:

Performance Measurement and Metrics

Year:

2002 

Volume:

Issue:

Page:

43 - 48


DOI:

10.1108/14678040210440928

Publisher:

MCB UP Ltd

Title:

 The strategic evaluation of academic libraries

Author(s):

Juha Kettunen

Journal:

Library Hi Tech

Year:

2007 

Volume:

25 

Issue:

Page:

409 - 421


DOI:

10.1108/07378830710820989

Publisher:

Emerald Group Publishing Limited

Title:

 Focus group interviewing in the library literature: A selective annotated bibliography 1996-2005

Author(s):

Graham R. Walden

Journal:

Reference Services Review

Year:

2006 

Volume:

34 

Issue:

Page:

222 - 241


DOI:

10.1108/00907320610669461

Publisher:

Emerald Group Publishing Limited

Conducting a user-centered information needs assessment:
the Via Christi Libraries’ experience*
Cathy M. Perley, PhD; Camillia A. Gentry, MLS; A. Sue Fleming, MLS; Kristin M. Sen, MLS
See end of article for authors’ affiliations. DOI: 10.3163/1536-5050.95.2.173

 

Source: Journal of the Medical Library Association [1536-5050] Perley yr:2007 vol:95 iss:2 pg:173 -181

belongs to Strategic Planning project
tagged academic_libraries focus_groups strategic_planning by nrose ...on 06-JAN-09
Author(s):Grace Saw, Wai Wai Lui, Fei Yu
Journal:Library Management
DOI: 10.1108/01435120810844649
Some space-planning quotes for STM libraries - MB
belongs to Strategic Planning project
tagged academic_libraries stm strategic_planning by nrose ...on 08-APR-08
The Campaign for America’s Libraries
@ your library™
The U of Tennessee at Chattanooga is in the processing a planning a new library (from the ground up). Their planning docs are open. It's an interesting opportunity to watch this process.
tagged academic_libraries strategic_planning by nrose ...on 25-MAR-08
The paper presents a model for academic libraries for the next 20 years. The parts of the model are: 1.) Complete the migration from print to electronic collections; 2.) Retire legacy print collections; 3.) Redevelop the library space; 4.) Reposition library and information tools, resources, and expertise, and 5.) Migrate the focus of collections from purchasing materials to curating content. The interactions of the parts of the model and organizational issues for implementation are explored.
This is the article I referred to in our meeting today.
This and the next issue of library management are about change management
belongs to Strategic Planning project
tagged academic_libraries strategic_planning by nrose ...on 29-FEB-08
How people use the internet, libraries, and
government agencies when they need help
DECEMBER 30, 2007
The paper presents a model for academic libraries for the next 20 years. The parts of the model are: 1.) Complete the migration from print to electronic collections; 2.) Retire legacy print collections; 3.) Redevelop the library space; 4.) Reposition library and information tools, resources, and expertise, and 5.) Migrate the focus of collections from purchasing materials to curating content. The interactions of the parts of the model and organizational issues for implementation are explored.