All Things Considered, October 8, 2007 · Cities around the world have been trying to lure commuters out of their cars and onto mass transit with the aim of making urban life cleaner and greener. While a state-of-the art system installed in Chile has reduced pollution in the city of Santiago, a bungled adjustment has also left millions of passengers reeling - and hundreds of others suing the government.
The new system may be generating less pollution, but it is also generating mountains of complaints. What was once a 40-minute trip can now take 2 hours. As a result, commuters report losing their jobs for being late, or being forced to change jobs because routes have changed.
So troubled is Santiago's new mass transit system, known as Transantiago, that President Michele Bachelet made an unusual admission just days after its disastrous roll-out.