Cauley, Leslie. "Skype's iPhone limits irk some consumer advocates." USA Today. 2 Apr. 2009.
Cauley describes the various negative responses from consumers regarding the release of the Skype application for iPhones. Customers were upset to find out that the service was only accessible in areas with WiFi and not on the cellular or 3G networks. It's apparent that representatives from AT&T and Apple feel that Skype, an application that allows users to make calls over the internet, is a threat to their success. The opposition argues that the FCC and Congress need to step up and declare the openness of wireless internet, similar to the regular internet. In the changing world of technology, even the FCC chairman seems to acknowledge that much of the wireless internet has slipped through the cracks unregulated. Skype demonstrates its frustration that the users of their app will lose their calls if they move outside of the wireless area and thus, do not receive the best network service.
This uprising regarding the Skype application reveals multiple things. In addition to expecting multi-modal content, users also expect their apps to provide them with constant connectivity. Thus, an app that does not offer this is viewed in a negative light. Relating back to the idea of the Wireless Carterfone, the iPhone crosses some boundaries but still falls short at times. By limiting users access to this Skype, these providers are failing to offer their customers the best possible service. This demonstrates that Apple and AT&T still have enormous power in deciding who comes out on top in iPhone apps. Nonetheless, the Skype app is quickly becoming one of the most downloaded apps of all time, which demonstrates a clear desire for it. In order to run Skype on an iPhone 3G, the phone must be jail broken. This relates back to the idea of the iPhone's walled garden and the questions regarding Apple and the DMCA. Users must unlock their phone to make the best use of this application but in doing so, they create a whole new set of problems. This conflict illustrates the clear necessity for clearer legislation, specifically related to network neutrality on iPhone applications. Apple argues that internet-based apps are not accessible without WiFi but internet browsing is always available on the cellular and 3G networks. This disparity displays that although Apple allows open internet access within Safari, there are still limits placed on internet using within applications. Additionally, these apps are most likely the ones like Skype that Apple and AT&T see as a threat to their business and brand.